Trespasser on the Trains

There was a "trespasser" on the trains tonight as I headed into London to meet the family. At first, I just barely overheard a guard at a station as we briefly stopped. I pulled up a Twitter search and easily found up-to-the-second updates. Apparently a trespasser is anyone that jumps onto the tracks. A few minutes later, our guard came over the speaker to let us know what was going on. Twitter was a few minutes faster, and more continuous, than his updates. 

It was a nice use of social media that let me keep my family up to date so they weren't worried. Whilst culture and process are more important than tools, it sure will be nice to see organizations get information flowing this quickly, let alone knowledge.